Blackberry Curve: messages Troubleshooting

I cannot send messages

Try performing the following actions:
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.
If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
Generate an encryption key.
Verify that data service is turned on.
Resend the message.

I am not receiving messages

Try performing the following actions:
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now
Verify that data service is turned on.
If you use email message filters, verify that the options for email message filters are set correctly.
Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.
If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset your device and connect to the Wi-Fi network or log in to the VPN again
Verify that your device is not blocking messages. For more information, contact your administrator.

I cannot file email messages

Try performing the following actions:
Verify that wireless email reconciliation is turned on
If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Try performing the following actions:
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
Verify that fixed dialing is turned off.

I am not receiving SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Try performing the following actions:
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

Some messages no longer appear on my device

If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.

A message or attachment does not appear or is truncated

Try performing the following actions:
Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections
If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

HTML email messages do not appear correctly

Try performing the following actions:
Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
Try downloading external pictures. Press the Menu key. Click Get Images.
Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.

Try performing the following actions:
Wait for a few seconds. The email message folders might become available after a short period of time.
Turn off wireless email reconciliation, and then turn it on again

Email message filters are not working correctly

Try performing the following actions:
Verify that your email message filters are turned on.
Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

I cannot turn on cell broadcasting

If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.
Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to an MMS message

Try performing the following actions:
Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
Verify that the file is not copyright protected.
If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.