iPad troubleshooting

Problem:Solution:
Low-Battery Image or “Not Charging” Message AppearsiPad is low on power and needs to charge for up to ten minutes before you can use it.
• When charging, make sure you're using the 10W USB power adapter that came with iPad or the USB port on a recent Mac. The fastest way to charge is to use the power adapter.
• For faster charging, turn iPad off.
• iPad may not charge when connected to the USB port on an older Mac, a PC, a keyboard, or to a USB hub.
If your Mac or PC doesn't provide enough power to charge iPad, a Not Charging message appears in the status bar.To charge iPad, disconnect it from your computer and connect it to a power outlet using the included Dock Connector to USB Cable and 10W USB power adapter.
iPad Doesn't Respond• iPad may be low on power. Connect iPad to the 10W USB power adapter to charge.
• Press and hold the Sleep/Wake for a few seconds until a red slider appears, then press and hold the Home button until the app you were using quits.
• If that doesn't work, turn iPad off, and then turn it on again. Press and hold the Sleep/Wake button until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
• If that doesn't work, reset iPad. Press and hold both the Sleep/Wake button and the Home □ button for at least ten seconds, until the Apple logo appears.
• If the screen doesn't rotate when you turn iPad, hold iPad upright, and make sure that the screen rotation lock is not engaged.
"This accessory is not supported by iPad" AppearsThe accessory you attached may not work with iPad. Make sure the Dock Connector to USB Cable is free of debris, and refer to the documentation that came with the accessory.
Connect-to-iTunes Screen AppearsTo use iPad, you must first set it up in iTunes. Connect iPad to your computer, open iTunes if it doesn't open automatically, then follow the onscreen instructions.
An App Appears Too SmallMost apps for iPhone and iPod touch can be used with iPad, but they might not take advantage of the large screen. In this case, tap © to zoom in on the app. Tap © to return to the original size. Look in the App Store to see if there's a version of the app that's optimized for iPad, or a universal version that's optimized for iPhone, iPod touch, and iPad.
Onscreen Keyboard Doesn't AppearIf iPad is paired with a Bluetooth keyboard, the onscreen keyboard doesn't appear. To make the onscreen keyboard appear, press the Eject key on a Bluetooth keyboard. You can also make the onscreen keyboard appear by moving the Bluetooth keyboard out of range or turning it off.
iPad Doesn't Appear or Syncing Doesn't WorkIf iPad doesn't appear in iTunes on your computer or is unable to sync content, contacts, calendars, or bookmarks, try the following:
• Recharge the battery if iPad is low on power.
• Disconnect other USB devices from your computer and connect iPad to a different USB 2.0 port on your computer (not on your keyboard or a USB hub).
• Unlock iPad if it's locked with a passcode.
• Restart your computer and reconnect iPad to your computer.
• Restart iPad.
• Download and install (or reinstall) the latest version of iTunes
• For push accounts, make sure iPad has an Internet connection.
Backing Up iPad Backing UpiTunes creates a backup of settings, app data, and other information on iPad when you:
• Sync iPad with iTunes on your computer
• Update iPad using iTunes
• Restore iPad using iTunes, if you choose to back up when asked
You can restore backup information to iPad after updating or restoring iPad software, or you can use a backup to copy your current iPad information to another iPad. See "Updating and Restoring iPad Software" Backups don't include synced items, such as songs and videos from your iTunes library, or information such as contacts and calendars from your computer.To restore synced items, you must sync iPad after restoring backup information. If iPad is set to sync automatically, synced items are restored immediately after a software restore or update. See "Syncing with iTunes"
Removing a BackupYou can remove an iPad backup from the list of backups in iTunes. You may want to do this, for example, if a backup was created on someone else's computer.
Remove a backup:
1 In iTunes, open iTunes Preferences.
• Mac: Choose iTunes > Preferences.
• Windows: Choose Edit > Preferences.
2 Click Devices (iPad does not need to be connected).
3 Select the backup you want to remove, then click Delete Backup.
4 Click Delete Backup, to confirm you wish to remove the selected backup.
5 Click OK.
Can't Send EmailIf iPad is unable to send email, try the following:
• In Settings, choose "Mail, Contacts, Calendars," then select the account you're trying to use.Tap Account Info, then tap SMTP under Outgoing Mail Server. You can set up additional SMTP servers, or select one from another mail account on iPad. Contact your Internet service provider for configuration information.
• Set up your email account directly on iPad instead of syncing it from iTunes. In Settings, choose "Mail, Contacts, Calendars," tap Add Account and enter your account information. If iPad is unable to locate your service provider's settings when you enter your email address, go to support.apple.com/kb/HT1277 for help setting up your account.
• Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
For additional troubleshooting information.
If you still can't send email, you can use Express Lane (not available in all countries).
Go to expresslane.apple.com.
Can't Receive EmailIf iPad can't receive email, try the following:
• If you use one or more computers to check the same email account, it may create a lock-out. For more information, go to support.apple.com/kb/TS2621.
• Set up your email account directly on iPad instead of syncing it from iTunes. In Settings, choose "Mail, Contacts, Calendars," tap Add Account, then enter your account information. If iPad is unable to locate your service provider's settings when you enter your email address, go to support.apple.com/kb/HT1277 for help setting up your account.
• Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few seconds until a red slider appears, then drag the slider.Then press and hold the Sleep/Wake button until the Apple logo appears.
• If your iPad Wi-Fi + 3G uses a cellular data network, turn off Wi-Fi so iPad connects to the Internet through the cellular data network. In Settings, choose Wi-Fi and turn off Wi-Fi
No Sound• Make sure the iPad speaker isn't covered.
• Make sure the Side Switch isn't set to silent..
• If you're using a headset, unplug it, then plug it in again. Make sure you push the plug all the way in.
• Make sure the volume isn't turned all the way down.
• Music on iPad might be paused. If you're using a headset with a play button, try pressing the play button to resume playback. Or from the Home screen, tap iPod, then tap ►.
• Check to see if a volume limit is set. From the Home screen, choose Settings > iPod > Volume Limit. For more information, see "iPod" on page 168.
• If you're using the line out port on the optional iPad Dock, make sure that you turn on the external speakers or stereo, and that they're plugged in correctly and working properly. Use the volume controls on the the external speakers or stereo, not on iPad.
• If you're using an app that works with AirPlay, check to see if the AirPlay device you're sending the sound to is turned on and the volume is turned up. If you want to hear sound through iPad's speaker, tap and select it from the list.
A Song, Video, or Other Item Won't PlayThe song, video, audiobook, or podcast may be encoded in a format that iPad doesn't support. For information about the audio and video file formats iPad supports.
If a song or video in your iTunes library isn't supported by iPad, you may be able to convert it to a format iPad supports. For example, you can use iTunes for Windows to convert nonprotected WMA files to a format iPad supports. For more information, open iTunes and choose Help > iTunes Help.
No Video or Sound when Using AirPlayTo send video or audio to an AirPlay device such as an Apple TV, iPad and the AirPlay device must be connected to the same wireless network. If you don't see the button, iPad isn't connected to the same Wi-Fi network as an AirPlay device, or the app you're using doesn't support AirPlay.
• When sound or video is being sent to an AirPlay device, iPad doesn't display video or play audio.To direct the content to iPad and disconnect iPad from the AirPlay device, tap and select iPad in the list.
• Some applications play only audio over AirPlay. If video isn't working, make sure that the app you're using supports both audio and video.
• If the Apple TV has been set up to require a passcode, you must enter it on iPad when asked, in order to use AirPlay.
• Make sure the speakers on the AirPlay device are turned on and turned up. If you're using an Apple TV, make sure the TV's input source is set to Apple TV. Make sure the volume control on iPad is turned up.
• When iPad is streaming with AirPlay, it must remain connected to the Wi-Fi network. If you take iPad out of range, playback stops.
• Depending on the speed of your network, it may take 30 seconds or more for playback to begin when using AirPlay.
For more information about AirPlay, go to support.apple.com/kb/HT4437.
No Image on TV or Projector Connected to iPadWhen you connect iPad to a TV or projector, the attached display automatically mirrors the iPad screen. Some apps may support using the attached display as a second monitor. Check the app's settings and documentation.
• Go to Settings > Video and make sure the settings are correct for your TV or projector.To view HD videos in high resolution, you must use a component video cable or the Apple Digital AV Adapter.
• Make sure the video cable is firmly connected at both ends, and that it's a supported cable. If iPad is connected to an A/V switchbox or receiver, try connecting it directly to the TV or projector instead.
• Make sure that your TV has the proper video input selected, such as HDMI or component video.
• If no video appears, press the Home button, disconnect and reconnect the cable, and try again
Can't make or receive FaceTime callsTo use FaceTime, you must first activate it with your Apple ID. See Chapter 7,"FaceTime
• Make sure the person calling you is using an email address that's associated with FaceTime.This is normally your Apple ID, but you can add other email addresses too. See "Sign in to FaceTime:".
• To use FaceTime, iPad must be connected to the Internet via Wi-Fi.
• When you make a FaceTime call, allow enough time for the connection to be established, which may take many rings.
Improving FaceTime qualityFor best results with FaceTime, try these tips:
• If the video seems jerky or slow, make sure both you and the person you're calling are connected to the fastest Wi-Fi network available.
• If your image is grainy, the camera needs more light. If the incoming image is grainy, ask the caller to adjust their lighting.
• Your image won't fill the whole screen if you hold iPad in landscape orientation.
The person you're talking with might also need to rotate their device to send you a bigger image
iTunes or App Store Isn't AvailableTo use the iTunes Store or the App Store, iPad must have an Internet connection.
To purchase content from the iTunes Store or the App Store, you need an Apple ID. You can set up an Apple ID on iPad. From the Home screen, choose Settings > Store > Create New Apple ID.
You can also set up an account on your computer by opening iTunes and choosing Store > Create Account.
Note: The iTunes Store and the App Store aren't available in some countries.
Restarting and Resetting iPadIf something isn't working right, try restarting iPad, force quitting an app, or resetting iPad.
Restart iPad: Press and hold the Sleep/Wake button until the red slider appears.
Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears.
Force quit an app: Press and hold the Sleep/Wake button on top of iPad for a few seconds until a red slider appears, then press and hold the Home button until the app quits.
If you can't turn off iPad or if the problem continues, you may need to reset iPad. This should be done only if turning iPad off and on doesn't resolve the problem.
Reset iPad: Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
iPad Still Doesn't Respond After Reset• Reset iPad settings. From the Home screen choose Settings > General > Reset > Reset All Settings. All your settings are reset, but your data and media aren't deleted.
• If that doesn't work, erase all content on iPad.
• If that doesn't work, restore the iPad software.