Samsung Galaxy Note II troubleshooting

ProblemSolution:
Calls are being droppedWhen you are in areas with weak signals or poor reception, you may lose your connection to the network. Move to another area and try again
Outgoing calls are not connectedEnsure that you have pressed the Dial key.
• Ensure that you have accessed the correct cellular network.
• Ensure that you have not set call barring for the phone number you are dialling
Incoming calls are not connected• Ensure that your device is turned on.
• Ensure that you have accessed the correct cellular network.
• Ensure that you have not set call barring for the incoming phone number
When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:• Password: When the device lock feature is enabled, you must enter the password you set for the device.
• PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider
Your device displays network or service error messages• When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.
• You cannot access some options without a subscription. For more information, contact your service provider
The touchscreen responds slowly or improperly• If you attach a protective cover or optional accessories to the touchscreen, the touchscreen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.
• The touchscreen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is updated to the latest version.
• If the touchscreen is scratched or damaged, visit a Samsung Service Centre
Your device freezes or has fatal errorsIf your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power key and the Volume key down simultaneously for more than 7 seconds to restart it.
If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings > Backup and reset > Factory data reset > RESET DEVICE > ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.
If the problem is still not resolved, contact a Samsung Service Centre
Others cannot hear you speaking on a call• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using a headset, ensure that it is properly connected
Audio quality is poor• Ensure that you are not blocking the device's internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again
When dialling from contacts, the call is not connected• Ensure that the correct number is stored in the contact list.
• Re-enter and save the number, if necessary.
• Ensure that you have not set call barring for the contact's phone number
The device beeps and the battery icon is emptyYour battery is low. Recharge the battery to continue using the device
The battery does not charge properly or the device turns offIf the battery will no longer charge completely, you need to replace it with a new battery. Take your device to your local Samsung Service Centre
Sound echoes during a callAdjust the volume by pressing the Volume key or move to another area
A cellular network or the Internet is often disconnected or audio quality is poor• Ensure that you are not blocking the device's internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again.
• When using the device while moving, wireless network services may be disabled due to issues with the service provider's network
The battery icon is emptyYour battery is low. Charge the battery
The battery does not charge properly (For Samsung-approved chargers)• Ensure that the charger is connected properly.
• Visit a Samsung Service Centre and have the battery replaced
The battery depletes faster than when first purchased• When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
• Battery consumption increases when you use messaging features or some apps, such as games or the Internet.
• The battery is consumable and the useful charge will get shorter over time
Your device is hot to the touchWhen you use apps that require more power or use apps on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance
Error messages appear when launching the cameraYour device must have sufficient memory and battery power available to operate the camera application. If you receive error messages when launching the camera, try the following:
• Charge the battery.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera application after trying these tips, contact a Samsung Service Centre
Error messages appear when launching the FM radioThe FM radio application on your Samsung device uses the headset cable as an antenna. Without a headset connected, the FM radio cannot receive radio stations. To use the FM radio, first ensure that the headset is properly connected. Next, scan for and save the available radio stations. If you still cannot use the FM radio after performing these steps, try accessing your desired station with another radio receiver. If you can hear the station with another receiver, your device may require service. Contact a Samsung Service Centre
Error messages appear when opening music filesSome music files may not play on your device for a number of reasons. If you receive error messages when opening music files on your device, try the following:
• Free some memory by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that your device supports the file type
A connection is not established when you connect the device to a computer• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer
A small gap appears around the outside of the device case• This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
• Over time, friction between parts may cause this gap to expand slightly